“a Rose for Emily” - 1309 Words

â€Å"A Rose for Emily† Character Analysis of Miss Emily Grierson â€Å"A Rose for Emily† written by William Faulkner, is a story of Miss Emily Grierson, a woman who was born into a wealthy family in the town of Jefferson. She grew up and lived in a huge Victorian home with servants. After the Civil War, it seems that her family’s wealth started to diminish but the Grierson’s were still trapped in the past of their family’s wealth. Emily Grierson’s past and present life is being recalled by a narrator who expresses the attitudes and ideas of the community. The narrator uses phrases like â€Å"We knew†, â€Å"We said†, and â€Å"We believed† to show the towns involvement. The townspeople pity Miss Emily and look at her as â€Å"fallen monument. Miss Emily is†¦show more content†¦Miss Emily is the community’s subject of gossip and speculation, when she starts to take the attention to Homer Barron, a northern Yankee who has come to town on contract to pave the sidewalks in Jefferson. The townspeople where glad to see her have an interest in Homer but suggest that â€Å"Of course a Grierson would not think seriously of a Northerner, a day laborer. But there were still others, older people, who said that even grief could not cause a real lady to forget noblesse oblige (the traditional obligation of the nobility to treat the lower classes with respect and generosity)† (Faulkner 792). While Homer may not be the traditional suitor for Miss Emily, she takes to him due to the fact that she no longer has her father around to run anyone off and she is free to court anyone she wants. Emily, though arrogant and stubborn, grows up in a conservative society where puritan womanhood is firmly believed, so she is wel l aware of the power of tradition. Not only does she know the gossips concerning her dating with a Yankee, but also cares a lot about those rumors, as described in the story She carried her head high enough—even when we believed that she was fallen. It was as if she demanded more than ever the recognition of her dignity as the last Grierson. (Faulkner 792) This could be the reason why Miss Emily decides she wants to buy poison from a druggist and givesShow MoreRelatedA Rose for Emily889 Words   |  4 PagesLiterary Analysis for â€Å"A Rose for Emily† Sometimes a Rose is Not a Rose: A Literary Analysis of â€Å"A Rose for Emily† In the short story â€Å"A Rose for Emily†, written by William Faulkner, the negative impact of Emily’s upbringing by an overprotective father, leads to incredible pattern in her life and the obvious mental illness that takes over as she not so graciously ages. While written in five sections, the first and last section is written in present time, and the three middle sectionsRead MoreA Rose for Emily’764 Words   |  3 Pagesis a much deeper and more significant’’. In a ‘’Rose for Emily’’ starts off were the people are in Emily’s funeral they describe her as the women she was a fallen monument. A number of personality and intent can be an indication of much larger plot in a rose for Emily by William Faulkner. She was I person that when she want something she would gated. A number of personality and intent can be an indication of much larger plot in a rose for Emily by William Faulkner. She was I person tha t whenRead Morerose for emily1661 Words   |  7 Pagesï » ¿ â€Å"A rose for Emily† â€Å"A Rose for Emily† is a story about Emily Grierson who kills her Yankee boyfriend Homer Barron and lives with his body in her bedroom for over forty years. However, the story is not really about Miss Emily’s actions, but more about the society that made her into who she is and how it conflicted with the ever changing post southern civil war society. Miss Emily grew up as part of an aristocratic Southern family, with an overpowering father who refused to allow her to be courtedRead MoreA Rose for Emily731 Words   |  3 Pageselements of â€Å"A Rose for Emily† Gothic can be defined as â€Å"literature dealing with the strange, mysterious, and supernatural designed to invoke suspense and terror in the reader.† (Pickering, 2004, p. 1425) Gothic literature generally presents the same themes and motifs: love lost, hidden secrets, love and death hand in hand, beauty, youth, grotesque characters, macabre eroticism, etc. Gothic literature also explores taboo subjects such as murder, suicide and incest. â€Å"A Rose for Emily†, by WilliamRead MoreRose for Emily1559 Words   |  7 PagesEscaping Loneliness In A Rose for Emily, William Faulkners use of setting and characterization foreshadows and builds up to the climax of the story. His use of metaphors prepares the reader for the bittersweet ending. A theme of respectability and the loss of, is threaded throughout the story. Appropriately, the story begins with death, flashes back to the past and hints towards the demise of a woman and the traditions of the past she personifies. Faulkner has carefully crafted a multi-layeredRead MoreEmily Grierson From A Rose For A Rose For Emily1233 Words   |  5 Pagescritical essay that Emily Grierson from a â€Å"Rose for ‘A Rose for Emily’† was empowered and victimized by her gender and class. However the girl from â€Å"Boys and Girls† and Gertrude from Hamlet had not been as lucky as Miss Emily. In a â€Å"Rose for ‘A Rose for Emily’† Emily Grierson was the daughter of Mr. Grierson, who was a respected man in Jefferson. After his death Miss Emily still conserved her title of a lady even if all the town folks knew that she didn’t have money left. Miss Emily took advantage ofRead MoreA Rose for Emily654 Words   |  3 PagesLasinda Lemons Professor Hix English 1302 Section 11417 October 2, 2006 A Rose for Emily In â€Å"A Rose for Emily† I feel the story is being narrated in third person not only by one person but also from several of the townspeople, most of those being white southern locals (based on the time period of the story). The story is set in Jefferson, Mississippi during the early 1900’s. The author of the story William Faulkner himself came from Mississippi, which is an inspiration for manyRead MoreCharacter Analysis of Emily Rose in a Rose for Emily726 Words   |  3 PagesThe character Emily Rose in A Rose for Emily is considered a static character because; her traits throughout the story do not change. In the story she is deemed as quiet, inhuman and, even mad. However, through further inspection; there are characteristics displayed throughout the story that can possibly prove that Emily was a dynamic character. Throughout the piece Emily changes both mentally, socially and physically. Miss Emily, the main character of this story, lives for many years as a recluse;Read MoreA Rose for Emily1840 Words   |  8 PagesA Rose for Emily Essay Title: The Jealous Townspeople I. Thesis Statement: A Rose for Emily is a story of the envy harbored by the citizens in reaction to Miss Emily’s pride, reclusiveness, and heritage. II. A. Topic Sentence: Miss Emily’s heritage is the first and most important reason the town’s people were desirous of her. 1. Supporting Sentence: Miss Grierson was born into a prominent family the residents of her town recognized as being an old and distinguished family.

Personal Protective Equipment and Good Personal Hygiene Free Essays

Unit ICO1 The principles of infection prevention and control Outcome 1 Understand roles and responsibilities in the prevention and control of infections The learner can: 1. explain employees’ roles and responsibilities in relation to the prevention and control of infection 2. explain employers’ responsibilities in relation to the prevention and control infection. We will write a custom essay sample on Personal Protective Equipment and Good Personal Hygiene or any similar topic only for you Order Now Outcome 2 Understand legislation and policies relating to prevention and control of infections The learner can: 1. utline current legislation and regulatory body standards which are relevant to the prevention and control of infection 2. describe local and organisational policies relevant to the prevention and control of infection. Outcome 3 Understand systems and procedures relating to the prevention and control of infections The learner can: 1. describe procedures and systems relevant to the prevention and control of infection 2. explain the potential impact of an outbreak of infection on the individual and the organisation. Outcome 4 Understand the importance of risk assessment in relation to the prevention and control of infections The learner can: 1. define the term risk 2. outline potential risks of infection within the workplace 3. describe the process of carrying out a risk assessment 4. explain the importance of carrying out a risk assessment. Outcome 5 Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections The learner can: 4. tate current relevant regulations and legislation relating to PPE 5. describe employees’ responsibilities regarding the use of PPE 6. describe employers’ responsibilities regarding the use of PPE 7. describe the correct practice in the application and removal of PPE 8. describe the correct procedure for disposal of used PPE. Outcome 6 Understand the importance of good personal hygiene in the prevention and control of infections The learner can: 1. describe the key principles of good personal hygiene How to cite Personal Protective Equipment and Good Personal Hygiene, Essay examples

Business Communication Professional and Technical

Question: Discuss about the Business Communication for Professional and Technical. Answer: Introduction Communication is an essential component of the existence of any business relation. The very success or failure of any firm is entirely dependent on how every part of the business organization communicates with one another. For instance, human resource which is pivotal in the operation and coordination of every aspect of the production process must have efficient and appropriately channeled communication systems to ensure that every process runs as expected. Without proper communication, therefore, the organization risks the danger of unproductivity and ultimate shut down. In effect, professional work environments demand effective and ethical business communications between the stakeholders and organizational management, management and the employees and finally among employees themselves. Since in a workplace, high-quality work related documents are part of the organizational structure since they not only formalize the operation but also enhances the professional image of the organiza tion. To this end, the present course has played a significant role in enhancing the learners ability to move from their familiar academic environment to a professional climate with a high sense of confidence. This paper, therefore, highlights the various lessons learned from the six-course modules as well as the assigned weekly journal articles. It provides a highlight of two key concepts on each weekly module, and then integrates the element of the journal article before providing an analysis of the same. The main idea of the article is then synthesized with the two key concepts borrowed from the module in the effort to explicate the whole learning process. Besides, the paper also presents an application of the lesson learned from both the concept and article to real daily living and future career prospect as an organizational manager. Ethical Communication and paralanguage Ethical communication is the art of passing on a message verbally, non-verbally or graphically to be perceived by another person or persons within a given code of ethics. In a professional setting, ethical communication is regarded as the pivotal element that organizes organizational life and processes since it not only coordinates and sustains relationships within the organizations but also provide professional working environment. Accordingly, a good and effective communication must be clear, honest, democratic, logical and respects the intended audience as it reflects the intended purpose or objective. Considering the alignment to the provided set of ethical standards, ethical communication enhances proper relations between the management and the employee. It also promotes good relations between the business organization and the potential clients. As such ethical communication within working environments must in every possible way respect these guidelines for it to convey the inte nded message as well as sustain and coordinate relationships within the organization. Paralanguage refers to any non-verbalized vocal message that is passed during communication such as frequency, timing, intensity, fluency and vocal quality. These elements often have considerable influence the vocal communication specifically how something is said. In effect, compelling ethical communication must take into great consideration of the proper utilization of paralanguage which improve the communication process as well as presentation approach. In the Journal article by Ticehurst and Ross-Smith (1998), the authors review professional communication between the management and the working personnel of different organizations in Australia. The authors argued that proper and effective communication by the Directorate go a long way in ensuring not only proper coordination within the organization but also increase organizational outcomes such as employees job satisfaction (Ticehurst, Ross-Smith, 1998). To this end, the two key concepts ethical communication and paralanguage, as well as the article, provide an in-depth understanding of the importance that professional communication in a workplace. Through the module, I have understood the holistic nature of communication, especially within an organization and its significance in promoting relations between employees. In my current occupation, I will be able to use these concepts to improve my ability to communicate efficiently and ethically to my fellow employees and employers in the effort to ensure proper coordination within the workplace. As such, I intend to use these concepts in the future as an organizational manager to create a link between organizational strategic goals and communication. I will seek to overcome the conception that communication is merely a superficial element of an organization but regard it as a central organizational process that has multi-dimensional aspects. Analyzing the audience and communication apprehension Analysing audience is the act of examining the information of the targeted audience before an oral presentation. Doing an audience analysis is helpful in adapting the intended message to respond adequately to how the audience is expected to respond. The message to the public who is the end-user must in every possible way be appropriate for them, and all the associated communications must strictly target the defined audience. Subsequently, it ensures that there is proper communication between the speaker and the targeted audience. Communication apprehension on its part is a persons level of anxiety or fear which is often associated with anticipated oral presentation to an individual or a group of persons. Although, viewed as an individual trait, communication apprehension is common when one is to provide a presentation in a public forum, especially where a group of people is expecting a good delivery at the end of the session. Accordingly, issues such as novelty of the subject, the le vel of formality or informality of the expected presentation have a big role in affecting a persons communication apprehension. Unfamiliarity with the targeted audience also brings about an increased comprehension apprehension, not until the sense of familiarity along the presentation sets in. This is a similar case with dissimilarity that a presenter has with the target audience. As the perceive dissimilarity rises, the comprehension apprehension (CA) level also increases. In their article, Amogne and Yigzaw (2013) highlight the pervasive problem of communication apprehension, its impact on an individuals oral presentation ability as well as how to eliminate the problem especially among young people. According to the authors, people with high CA will try in every way to avoid communication since that is the surest way of avoiding anxiety or fear he/she has associated with any communication avenue. From the article and the two key concepts, I have learned that before any public presentation it is essential to analyze the target audience in the effort to familiarize myself with the anticipated communication. This is helpful in minimizing the level of CA. In my current job, I will be able to use these concepts as well as the ideas in the journal article to improve my ability to effectively communicate to a mass of people in more professional manner. I will be able to use these concepts in the future as an organizational manager to ensure that I deliver quality presentations to my fellow workers and the stakeholders at large. Written and Verbal business communication Written business communications are those forms of communications that rely on print media in order to move from one party to another without which it is not regarded as so. Spoken business communications, on the other hand, are merely orally or verbally spoken business arrangements. These two business communications are much distinct in many possible ways. Spoken business communications are regarded as ephemeral while written communications are often static. That is to say, while spoken business communications are often fluid in nature in the sense that they can easily be changed, written business documents are static like the case of an email and therefore not easily changed after sending. Moreover, written documents can easily be stored for future references while spoken word can easily disappear unless recorded or transcribed immediately. Business communications often have varying genres which include application letters and resumes, curriculum vitae, reports and business emails. A good mastery of which particular genre is required for a particular business arrangement is essential in order to enhance effectiveness and authenticity of the message being communicated. However, regardless of the form of rendition of the business message, its sense of formality and professionalism should never be compromised in any way. This is because the very formal nature of the means of communication renders the message a sense of authenticity. Poorly done business documents fail to deliver the expected message, and it connotes a lack of seriousness a high level of unprofessionalism. Just like the written business documents, oral presentations must also portray some sense of competency and accuracy so that the quality of the content is not compromised. In their article published in Technical Communication Quarterly Blythe, Lauer, Curran (2014) argued that both spoken and written business communication should maintain professional demeanor although spoken word may have varying levels of deviations. Written business documents on their part must maintain in every possible way the formality and professionalism for them to equate the weight of their message. In view of the article by Blythe and colleagues (2014) and the two key concepts, I will be able to improve my written business communications in a manner that adapt the formality of my position in the workplace. Besides, I will be able to use these concepts in the future as organizational manager in the effort to enhance further my competence and oratory skills as a professional communicator. In the effect, I will be able to provide proper channels of communications for my staffs and fellow employees in my organization. In this way, I will improve the relations between the manageme nt and employees as well as provide an excellent avenue for feedbacks which is essential to an organization. Such feedback platforms will help the organization to keep in check of its progress especially in regards to personnel welfare. Interpersonal Communication: Working Together Intrapersonal communication is the communication that an individual has with him/herself without necessarily making a sound verbally. In other words, this type of communication entails an individuals thoughts, personal conversations, feelings or emotions. Such internal conversations are imperative in organizing one's verbal, interpersonal communications with other people in at the workplace. It enables one to have critical cues that one need to identify while interacting with other people especially professionally. Interpersonal communication, on the other hand, is the communication that takes place between two or more people and is often characterized by the participation of every party in the discourse. Broadly speaking, this type of communication have six different type of interpersonal relationships namely impersonal, professional, intimate, workplace, family and friendship. In a professional work setting, excellent interpersonal communication skills are pivotal in keeping the go od harmony and collaborative nature of an organization which is essential for optimal productivity and job satisfaction. Teamwork, for instance, relies entirely on good interpersonal communication abilities of every employee in a work environment in the effort to effectively work together for maximum output. It is worth pointing out that interpersonal communication capacity is a compressed skill set that keeps the management and their respective staffs and workmates in a healthy working environment that is conducive for everyone. In reference to the assigned journal article by Sigmar, Hynes, and Hill (2012) interpersonal communication within a professional working environment is critical in the sense that besides demonstrating a sense of professionalism, it enhances relationships. In an organization, communication between the management and stakeholders, management and employees, and among employees themselves must be respectful and professional in order to have a good team working towards the same organizational goals. Sigmar and colleagues observed that in order to effectively develop ones interpersonal communication skills, it is imperative to take into account ones strength, weaknesses, skills set and abilities. Again, it is for the good to avoid ineffective and considerably deleterious communication and language in the effort to sustain and maintain a good relationship between people in an organization. Utilization of such offensive language within an organization may attract imposition of organizational sanctions that may have severe consequences on ones personal and professional development. In effect, in my current occupation, I will use these key concepts and the assigned weekly journal article to enhance my ability to understand as well as communicate professionally and relationally with other employees in my workplace. Besides, using these concepts, I will be able to choose an appropriate communication style for every business context and therefore become an excellent communicator. In addition, I will be able to use the concepts in my future career as a manager especially in ensuring harmonious coexistence among my staff members. As the organizations Manager, I will be able to use my assertive skills to resolve internal organizational conflicts in a more professional and relational manner. Academic and Professional Writing Professional or business writing refers to the writing of formal business oriented documents which are designed purposefully for business communication in effect to coordinate people as well as organizational processes. These professional documents are also written to ensure that the organizational processes and operations are run smoothly and efficiently with proper channels of communications and the sizeable window for interpersonal relations. While writing business communication documents, the author often has full control of the entire process before the document is reviewed by other authors or supervisors before the final presentation. In a professional work setting, the quality and authenticity of the written documents must be up to the standard in order to communicate a considerable demeanor of formality. This is to enhance ones professional image as well as uplift organizational image. To this end, these documents often require a high level of accuracy with minimal or no lati tude for error or oversights. This is because simple mistakes may permanently change the course of the history of the business operations of an organization owing to the miscommunication in the documents. This explains why a business or professional documents must be read and proofread by other authors just to ensure that the room of error is eliminated or minimized to insignificance. Academic writing, on the other hand, is the terms used mostly in tertiary level of education, and it refers to the writing of documents primarily to enhance ones learning process and knowledge on a particular subject matter. Academic writings are often used to demonstrate the students level of mastery of subject area since they must do thorough research in order to produce quality written documents. In the institutions of higher learning, students are often given a subject area on which to write his or her paper and therefore, they often have little control of the subject matter under discussion. They are then required to limit their research and analysis within the specified limit of words and given writing standard. These written documents aim at fostering a high sense of professionalism among students making them ready for their future prospective career choices. In their journal article, Yates and Orlikowski (1992) argued that the genres of organizational communications should be viewed as embedded in the social processes rather than as an independent and isolated rational process. In other words, the communication genres within either business organizations or academic institutions should not be regarded in isolation from the daily communication efforts inasmuch a little level of formality and standard is often observed in both instances. In view of the journal article and the two concepts, I will be able to improve my ability to effectively write professional or business documents to an appropriate standard and format. In effect, I will be able to improve my professional communication skills as well as enhance my organizational image. I will be able to use these concepts in the future as an organizational manager in the effort to ensure effective communication between various organizational departments. These concepts will be useful for me to improve the personal relationship with fellow employees as well as ensure efficient and smooth organizational processes. Organisational Communication These are communications that take place within business environments between the stakeholders and the management, management and the employee and among employees themselves. In any organizational setting, there are two types of communication namely, internal and external communication. Internal communication is the employee themselves while external communication involves communication between the employees and the organizations clients. Regardless of the type of communication, the process must be ethical and professional in order to sustain, coordinate and maintain the existing relationships as well as make new ones in the process. Through organizational communications, the employees are able to work as a team to perform a task as a joint force. In a way, proper and effective communications channels within professional settings enhance interpersonal relations at workplace, and the result is optimal productivity and job satisfaction among employees. The management utilizes the defined organizational communicational channels to regulate, control and effectively coordinate the production processes which aim at realizing the organizations objectives and mission. Besides, organizational communication often provides the employee together with their managers and supervisors to engage in interpersonal or social activities that seek to bind them towards one particular goal. As such, providing an efficient and open organizational communication channels within an institution encourages a healthy environment where the employees can personal develop, and so enhance their creativity. It is worth pointing out that organizational communication efficiency is dependent on the existing organizational structure which encompasses how the communication is to flow within the organization. The organizations complexity, its formalized communication channels as well as centralization of the communication systems play a significant role in determining th e overall efficiency and effectiveness of the communication process. To this end, organizational communication within a professional workplace determines to a great length the success or failure of the production process and the productivity of the employees. In the journal article, Tourish (2014) argued that in a leadership position, the most effective panacea for employees underdevelopment and business unproductivity is effective organizational communication channels. The author observed that proper organizational communication, its structure, and channels bring workers plight right before their management and stakeholders who in turn have the power to change their welfare in order to achieve their maximum productivity. Communication should in every way neutralize the traditionally envisioned leadership positions as masters and the employees as slaves but make it possibly accessible to everyone in order to improve organizational productivity. Workers would prefer to work best in environments where they can communicate well with their immediate supervisors and proper channels for feedbacks are also open to them. Excellent organizational communication often tends to break down rigid leadership hierarchy that may perhaps hinder the productivity of the employee. It also encourages efficient the flow of essential communication from one department to another provided there are excellent communication channels within the workplace. Therefore, in my current job, I will be able to use these concepts in organizational communication and the argument in the journal article to improve my ability to communicate professionally but also seek to ensure that working relationship is maintained. Besides, I will be able to use these concepts in the future as an organizational manager to properly coordinate, control the production capacity of the organization with a strong emphasis on the human resource. I will use the concepts to properly coordinate my staffs activities that are necessary for producing system outputs within the organization. Conclusion Effective business communication is considered as the most critical aspect that determines business success or failure. In any business relations, communication is pivotal in ensuring successful employee and customer interaction which result in both customer satisfaction and maximum productivity on the part of the organization. For any business communication to be efficient and effective, it goes beyond mere speech and hearing, but a great sense of ethical considerations must apply. As such communication must be clear, honest, democratic, logical and it must also respect the intended audience. Within a professional environment, a non-verbalized vocal message such as frequency, timing, intensity, fluency and vocal quality must be used during communication in order to enhance the quality of the communication. Again to ensure the message lands well to the target audience as expected, proper and thorough analysis must be done to reduce chances of communication apprehension which is often associated with public speaking or presentation. This applies even in both written and verbal business communication which demands a considerable level of professionalism and formality. This is considered critical especially in light of the sensitive nature that business relation often have in its wake. Like in any communication, effective business communication within professional working environment demands a good sense of interpersonal communication skills that will promote cohesion and proper relation among workers. Besides, to ensure good relations within the workplace, ineffective and considerably deleterious language should be avoided as this may distort the existing relationships within the organization. In the modern day working environment, great sense of formality and professional demeanor is required to ensure effective organizational communication. Needless to say, effective business communication is essential in ensuring proper coordination of different organizational processes that aim to achieve the organizations objective and long-term goals. Moreover, embracing effective and ethical communication also helps maintain the existing working relationships in workplaces. In effect, good communication within the organization will not only improve the employee work relatio ns among themselves but also enhance its productivity. References Amogne, D., Yigzaw, A. (2013). Oral communication apprehension, competence and performance among maritime engineering trainees. Journal of Media and Communication Studies, 5(1), 5. Blythe, S., Lauer, C., Curran, P. G. (2014). Professional and technical communication in a web 2.0 world. Technical Communication Quarterly, 23(4), 265-287. Sigmar, L. S., Hynes, G. E., Hill, K. L. (2012). Strategies for teaching social and emotional intelligence in business communication. Business Communication Quarterly, 75(3), 301-317. Ticehurst, G. W., Ross-Smith, A. 1998. Professional communication, organizations, and management: Reclaiming the functions of the executive. Australian Journal of Communication, 25 (2), 1-12. Tourish, D. (2014). Leadership, more or less? A processual, communication perspective on the role of agency in leadership theory. Leadership, 10(1), 79-98. Yates, J., Orlikowski, W. J. (1992). Genres of organizational communication: A structuration approach to studying communication and media. Academy Of Management Review, 17(2), 299-326.

Music Forms That Defined the Baroque Era free essay sample

The end of the renaissance period brought several artists and intellects together to discuss the revival of the Greek drama. Although several forms from the renaissance were still used, the development of new styles evolved, especially In the area of vocal music. Opera, oratorio and the cantata came directly from the theatrical desire to Invoke the emotional awareness of their listeners through singing, while the concerto, sonata and suite gave the listener the ability to feel the conflict and harmony through instruments.Opera was made possible by the singing of poetic texts with a plot like function, achieving a distinctive advancement in the baroque musical scene. Its development was a step forward to the expanding music scene and gave a new view on the dramatic texts with musical enhancement. Opera is a drama that is sung with the accompaniment of instruments. Operas often have a long type speech that moves the plot along and expresses the characters feelings and emotions at specific points in the action. We will write a custom essay sample on Music Forms That Defined the Baroque Era or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The first operas were often taken from Greek myth, recreating the drama and music of the ancient culture. Two sub-genres of opera were developed In the early 18th century: opera serial and opera buffo. Opera seen focused more on the object matter while opera buffo used duets, trios and larger ensembles and were notably lighter and often comedic tones. The word oratorio originally meant prayer hall, a building adjacent to the church. The musical genre of the oratorio emerged in the late 16th century and focused on the subject of religious texts.Oratorios, unlike operas, perform without costumes, scenery or action and are often divided into two distinctive parts. Popular composers of the oratorio are J. S. Bach, Antonio Vivaldi, and George Frederic Handel. The cantata, in early history confused with oratorio, consists of recitatives and set ices which Include arias, duets and choruses often In religious context. The cantata, Like the opera, contains scenery and movement but also has dialogue. By the end of the 17th century cantatas were often accompanied by orchestras.Popular composers of the cantata are J. S. Bach, Lug Rossi, and George Frederic Handel. The sonata, often used as chamber music, can consist of one, two or three instruments, usually violins, a treble instrument and a bass instrument. They usually contain four movements which alternate between fast and slow tempos. In the 18th century instruments such as the organ and harpsichord were rising in the solo mantas. Popular composers of the sonata are J. S. Bach, Alexandra Scarlatti, and George Frederic Handel. During the baroque era the concerto took on several forms. They could consist of a simple composition that Included voices, instruments or a combination of both, sacred works for voices and instruments, and Instrumental soloists or groups with an orchestra. Popular composers of the concerto are J. S. Bach, Antonio Vivaldi, and George Frederic Handel. Antonio Vivaldi, the most notable composer of the solo concerto, wrote approximately 350 concertos and standardized the three movement form, which consists of two fast and one slow movement. Nor for instruments. The suite is basically a two part series of dances in the same key and can consist of three to twelve movements.

Miss wyoming

Miss wyoming Miss WyomingBy Douglas CouplandDouglas Coupland's novel Miss Wyoming is a love story between Susan Colgate, a former beauty queen turned soap star and now a "B" rated movie actress, and John Johnson, a hotshot action movie director who is on the verge of self-destruction. By her mid-twenties, Susan is unemployed and facing a grim future until she marries a British heavy metal rock star who is need of a green card. Susan is also the sole survivor of flight 802, but instead of returning to her normal life, she decides to remain dead and goes on a search for the true meaning and purpose of her life. On the other hand, John Johnson is a chronically depressed movie producer who has a near-death experience in which he encounters a vision of Susan Colgate who brings him back to life. Once back on his feet, John gives away everything he owns and decides to walk away from his life to be a "nobody".susan-reflectionBoth characters experience numerous failed attempts to reinvent themselves while they begin a journey of soul searching, and learning who they are as individuals, that exposes all vulnerabilities.Growing up, Susan has no real identity because she lives a life that is provided by her mother who forces her to compete in numerous pageants. At an early age she learns that defeat is not an option when it comes to her mother, Marilyn. '"I have a daughter, yes, but she's a winner and you couldn't possibly be her because your sash says FIRST RUNNER-UP which means the same thing as losing."' (Coupland, p.34)Marilyn continues to humiliate her daughter, which only makes Susan rebel and despise her even more. She tries to regain her identity by performing "Whip It" at the local mall with her...

Silent Letters Pronunciation

Silent Letters Pronunciation Silent letters are letters that are not pronounced in a word. There are many silent letters in English, including the letter e at the end of a word, the letter b following m, and many, many more. Can you guess which letter is silent in these words? hope - silent ecomb - silent bisland - silent sbought - silent gh Here is a list of common letter combinations with silent letters in alphabetical order. This list contains most of the silent letters that give English as a second language students difficulties. Silent B B is not pronounced when following M at the end of a word. climb - I climbed the tree in the park.crumb - Theres a crumb of bread on your lapel.dumb - Thats a really dumb question.comb - Do you carry a comb with you? Silent C C is not pronounced in the ending scle. muscle - Hes building up muscle with that exercise.   Silent D D is not pronounced in the following common words: handkerchief - Adding a handkerchief to your suit provides a touch of class.Wednesday - Im not working this Wednesday. Silent E E is not pronounced at the end of words and usually makes the vowel long. hope - I hope to see you soon.drive - Ill drive the car to Seattle tomorrow.gave - Jennifer gave him a book for his birthday.  write - Do you write letters anymore?  site - We visited the monument site last week. Silent G G is  often not pronounced when followed by an N. champagne - Lets drink champagne!foreign - She works for a foreign bank.sign - The sign says exit.  feign - Dont feign that you care! Silent GH GH is not pronounced before T and at the end of many words. thought - I thought about you last week.through - Lets take a drive through the park.daughter - My daughter was born in Pisa.light - Theres a beautiful light in the sky. Silent H H is not pronounced when following W. Some speakers whisper the H before the W. what - What did you say?when - When does the train leave?  where - Where are we going? H is not pronounced at the beginning of many words. Use the article an with unvoiced H. Here are some of the most common: hour - Ill see you in an hour.  honest - To be honest, this is difficult.  honor - Its an honor to have you over for dinner.   Silent K K is not pronounced when followed by N at the beginning of a word. knife - I cut the fish open with a knife.knee - Bend your knees and jump.  know - Do you know the answer? Silent L L is often not pronounced before L, D, F, M, K. calm - Its a calm day in paradise.  salmon - Lets have salmon for dinner.  talk - Lets talk soon.  should - You should come over next week.   Silent N N is not pronounced following M at the end of a word. autumn - Its a beautiful autumn day.hymn - Open to hymn 25 and lets sing.   Silent P P is not pronounced at the beginning of many words using the suffix psych and pneu. psychiatrist - The psychiatrist asked lots of questions.pneumonia - Pneumonia can be a very dangerous disease. Silent S S is not pronounced before L in the following words: island - We took a ferry to the island.   Silent T T is not pronounced in these common words: castle - The castle stood upon the hill overlooking the valley.  fasten - fasten your seatbelts and lets go for a ride.  listen - Listen  carefully to what I say.   Silent U U is not pronounced before after G and before a vowel. guess - I guess I dont know the answer.guitar - While my guitar gently weeps.  guest - Shes our guest tonight.   Silent W W is not pronounced at the beginning of a word followed by an R. wrap - Wrap up the present for Tom.write - I need to write an essay tomorrow.  wrong - Im afraid you are wrong.   W is not pronounced with these three pronouns: who - Who do you know in town?whose - Whose job is it?whom - Whom should we ask.

Business Operation And System Essay Example | Topics and Well Written Essays - 2250 words

Business Operation And System - Essay Example Through technology power, the company has come up with new ideas and brand new experiences. The company is recognized due to its variety of products such as online businesses, game, music and picture. It is ranked among the leading company in the globe due to its customer brands. Sony-Ericson mobile phone segment serves a global communications market with original mobile phones, PC-cards and accessories (Worthington and Britton, 2006, p. 37). The company was established following a merger of Sony and Ericson in 2001. Its corporate functions are based in London although the company has a multinational workforce and has research and development centres in Japan, China, Europe and America (Lewis and Slack, 2011, p. 85). Mobile phone products produced by Sony-Ericson have to compete with other products from other major mobile phone manufacturers such as Nokia, Samsung and Alcatel among other manufacturers. Firms vary in many ways, but the common feature is that they are all involved in transformation of raw materials into output by combing various resources such as labour and technology (Worthington and Britton, 2006, p. 30). The transformation process occurs within a setting being influenced by external factors which affects the operation of a company. The exter nal environment is usually volatile, complex, and interactive which cannot be ignored in the analysis of business activity. In the external business environment, PESTLE analysis is critical for it indicates the various external influences the company is facing. PESTLE is an acronym of political, economic, social, technological, legal and environmental factors in the firm’s macro-environment (Worthington and Britton, 2006, p. 38). Following a PESTLE analysis, Sony has been able to respond accordingly to technological advancement to come up with Sony Ericsson Smart Phone. This demonstrates the influence of technological advancement on the operations of a company. Previously, Nokia and Sony had the most superior phones in the market. However, iPhone and Android introduced the smart phones in the market. In addition, there is increased demand for phones in the market and the lifestyle and level of education of the mobile phone users is changing with more users demanding smart pho nes. This influenced Sony Ericsson to turn to manufacturing smart phones in order to meet the customer’s demands. Legislative and prevalence of stability within the market it operates in allows Sony Ericsson to market its products in different countries and to decentralize its research and development offices to Asia, America and Europe (Georgiou, 2006, p. 450). Sony Ericsson never led the way in the manufacture of smart phones but only responded in a similar way to the way its competitors were moving as based on the CATWOE model. CATWOE is based on a principle where a company involved in systems development waits to be given a transformation and information on others involved in the transformation and they way they are involved (Georgiou, 2006, p. 450). Moreover, CATWOE seeks to know why transformation is important and the restrictions when planning to implement change. Sony Ericsson should carry out a CATWOE analysis where using a knowledge database it can analyze the propo sal to transform its operations to manufacture smart phones. CATWOE analysis takes into consideration the external environment of the company and demonstrated that production of smart phone would benefit its customers whose demand for phones able to access the internet faster and run various applications could be met. In addition, Sony would be able to increase its sales. The company in developing its smart phone outsourced the

Stratigiec planning in Tourism and leisure(To critically assess the Essay

Stratigiec planning in Tourism and leisure(To critically assess the theory and practice of strategic planning for Tourism) - Essay Example Despite this slump, the WTO still forecasts arrivals to reach 1.65 billion by 2020. According to the World Travel and Tourism Council, the contribution of the travel and tourism to Gross Domestic Product (GDP) is expected to grow US$10.478 billion by 2019 (2009). In order to achieve optimum growth in tourism, a crucial plan must be developed and henceforth be implemented. There are numerous approaches to tourism planning as stated by Getz (1986) are boosterism, economic, physical / spatial, community. While Edgell, Allen, Smith & Swanson (2008) argues that â€Å"One popular tourism planning mechanism is ‘strategic planning’, a framework designed to provide direction for any tourism organisation or destination with the emphasis on quality, efficiency and effectiveness† Consequently, this research aims to analyse and focus on tourism strategic planning and its importance, evaluate the strategic process and practices of the current time, layout the various stakeholde rs and the level of participation of each in strategic planning, establish the relationship of marketing to strategic planning through the analysis of case studies and previous inputs. 1.1 Literature Review The tourism sector entails extensive and detailed planning and coordination. According to Stynes and Halloran, â€Å"it should be comprehensive in such a way that it takes into account resources available to tourism in its entirety, organizations, markets, programs within a region and consider the economic, environmental, social and institutional aspects of tourism development (1987a).† Tourism planning has developed from two interrelated but diverse sets of planning beliefs and methodologies. The first is that tourism is one of many activities in a subject that must be regarded as part of physical, environmental, social and economic forecasting. The degree by which tourism is addressed in such plans depends upon its comparative significance to the community or area and ho w responsive it is to tourism-related activities. Likewise, it can be perceived as a business wherein the community or region opts to engage in planning to include feasibility, marketing, promotions product development and forecasting. A comprehensive approach combines a strategic marketing scheme with conventional planning efforts to create a balance between the needs and wants of tourism and that of local residents. GUNN (1979) With the growth of tourism, the market has become both complex and challenging so it has become imperative for stakeholders to meet the escalating demands of tourists who travel and spend their holidays in resorts, hotels and leisure destinations for more efficient world-class standards in accommodations, amenities and transportation. Important considerations include the concept of new tourism which Poon explains as having gone through intense transformation in terms of new consumers, novel technologies and forms of production, management styles and prevail ing circumstances (1993). Fayos-Sola mentions that new tourism is distinguished by the super-segmentation of demand, flexibility of supply and distribution and achieving profitability through diagonal integration and subsequent system

Common Stereotypes in Society Essay Example for Free

Common Stereotypes in Society Essay As a society, we tend to stereotype. Whether our presumption is right or wrong, some common stereotypes are still accepted as truth no matter how much evidence there is proving another point of view. Three common stereotypes I see are those that involve abused women, Blacks and their love of fried chicken and the ability of older people learning foreign languages. Many of these stereotypes are reinforced by cultures and what is commonly seen within their culture. These stereotypes can have a long lasting effect on the people that are judged by the stereotype and a long lasting effect on the perception of those people. When most people think about an abused woman, many see the woman with a black eye not realizing that abuse is more than physical. Verbal and mental abuse are also used to control the victim. In many cases, physical abuse is the latter and verbal and mental abuse is the first type introduced. Although there are many shelters and agencies available to abused women, many believe that these women are too afraid to leave the relationship and are blamed for any further abuse they suffer because they didn’t leave or call the police. On the contrary, â€Å"more than 77 percent of them had self-reported to the police. (Barrett, B. , Nov 2011). In the cases when the women have children, many think that they stay because they do not have the means to provide for their family if they leave the home. Based on a handbook by the Santa Clara Probation department, â€Å"victims of domestic violence leave their abuser seven times on average before they are able to stay on their own† (Prophet, T. , 2006). Many of the abused women are presumed as weak and people in general, do not want to assist a weak person because they will more than likely go back to the situation they were just helped out of. There are many shelters available but the funding needed is scarce due to the previous mentioned fear. The second common stereotype is that all Black people like fried chicken. I was taught in school that any statement that expresses that â€Å"all† of anything is definitely a false statement. This stereotype was started a long time ago, and is probably associated with situations related to slavery. â€Å"The most obvious explanation derives from the historical fact that fried chicken dishes were popular in slave homes on Southern plantations. In many cases, chickens were the only livestock animals that slaves were permitted to raise on their own† (Bering, J. (2011). This just proves that the reason fried chicken is associated with African Americans is not because they enjoy the food so much but it was the only choice they had when it came to what was availbe to them. The other reason there is such a negative connotation associated with fried chicken is because the slavery era itself was not a good time for African Americans (Bering, J. 2011). As an unhealthy and inexpensive food, fried chicken invokes images of poverty, ignorance, sloth, and other racist associations† (Bering, J. 2011). Not only is the mention of fried chicken and African Americans considered negative, it has also been viewed as racist. Advertisers seem to gear their commercials towards the African American community when advertising for fried chicken. Mary J. Blige received a lot of flack for being in a Burger King commercial advertising their New Crispy Strips Tortilla Wraps. The commercial was eventually pulled from rotation due to the backlash received. Other high profile individuals have also been targeted by the chicken industry, including President Obama. Although it’s no secret that these people do enjoy fried chicken, associating these people with the food generated a negative or racial tone. There is nothing wrong with these people liking fried chicken, as there are many other racial groups that also enjoy this cuisine. The third common stereotype would be the idea that older adults will have a harder time learning foreign languages when compared to younger children. One of the reasons for this stereotype can be attributed to the older adult and the teacher, they have doubts about their ability to learn a foreign language. Although most people have accepted the generalization of learning as â€Å"the younger the better† (Schleppegrell, M. , 1987), this is not the case when it comes to learning language. There have been studies that have determined that aging does not decline a person’s learning ability. The way older adults learn a new skill is the only adjustments that need to be made. These studies also show that older adults learn at a more rapid rate than children (Krashen, Long, and Scarcella, 1979). There are two reasons why being a poor language learner is attributed to adults, and those are â€Å"a theory of the brain and how it matures, and classroom practices that discriminate against the older learner† (Schleppegrell, M. , 1987). The critical period hypothesis that was put forth in the 1960s was based on then-current theories of brain development, and argued that the brain lost cerebral plasticity after puberty, making second language acquisition more difficult as an adult than as a child (Lenneberg, 1967). Due to advances in the study of neurology, it has been determined that adults have superior language learning capabilities. These studies and facts should dispel any accepted stereotypes related to older adults and their ability to learn foreign languages. One thing that is common amongst all of these stereotypes is that the â€Å"victim† has accepted these stereotypes to be true and doesn’t challenge any of the information that would affirm or deny such claims. This could also be the first step into getting some of these stereotypes removed from our culture so that people are able to benefit positively and not have to worry about any negative impacts from doing activities that are natural.

The Scarlet Letter Essay -- Literary Analysis, Hawthorne

The aspect of Nature in Nathaniel Hawthorne’s The Scarlet Letter seems to have been characterized to readers with having a mixed blessing. Rather than illustrating Nature in the typical Puritanical manner of the 1600’s, that Nature is downright evil, tying Nature to the â€Å"Black Man,† Hawthorne uses a different approach. Instead, Nature is fairly two-sided in that it portrays destructive as well as somewhat therapeutic powers. The text reveals the positive attributes of Nature that the Puritans overlook or fear. Conversely, the text shows that aspects of Nature that help mankind also harm him. The duality of Nature mirrors the complex inner feelings and dual nature of the novel’s characters. Nature represents the paradoxical juxtaposition of both good and evil in man, by showing both good and evil attributes in itself. Ultimately, Nature reveals man's inherent inability to be pure. By presenting a number of aspects of Nature that are beneficial to man, the text manages to discount the one-sided Puritanical view of Nature as an outright evil influence. Nature provides both Hester Prynne and Arthur Dimmesdale with some feelings of renewal and relief by giving each a sense of freedom from the oppression of society. For example, Hester, by living in a "lonesome cottage, by the sea shore,† (166) a place representative of Nature, is able to invoke such thoughts "dared to enter no other dwelling in New England† (166). Her isolation from society amidst the liberating influence of Nature, releases her from the restrictions that determine what is acceptable to believe, allowing her mind to roam "as freely as the wild Indian in his woods"(203). Her "estranged point of view," her "fate and fortunes", in addition to her homely cottage by the se... ...he way her mother does is best. Also in her pursuit of truth, she fervently desires Dimmesdale to stand with her and Hester in the sunlight, unknowingly requesting that her father reveal the truth about the bond between them all. Her quest for truth eventually leads her to "pledge that she [will] grow up amid human joy and sorrow"(251), ceasing to "forever do battle with the world"(251), and instead "be a woman in it"(251). The novel culminates its message of duality by showing the lawless child of nature embrace, in part, the morality of society. In order to live truth, Pearl must hold on to her wild roots, while accepting a civilized future. She must free herself from the isolation of New England, but not give herself over to the complete lawlessness of the forest. She seems on the verge of living the message of the novel by accepting the duality of her nature.

Suicide Bombing

Taylor Maybeck Dr. Christopher English 110-12 3 February 2013 A Martyr or A Murder? Ever since the year 1983, the number of suicide bombing acts has risen significantly. Shockingly, most suicides are performed by people who are not â€Å"conformed to the typical profile of the suicidal personality†¦ none of them [are] uneducated, desperately poor, simple-minded, or depressed,† according to author David Brooks (352). Suicide bombers give their own lives as a way to show loyalty and to be seen as martyrs to their people.Many families urge their children to go through bomber training and recruitment, claiming that they will be happy if their children die while successfully killing â€Å"enemies. † Suicide should not be praised, urged, or seen as an act of martyrdom by families unless it is a disastrous and uncontrollable situation. In Palestinian areas, suicide bombing has become an act of choice, and is a highly spreading enterprise ( Brooks 352). In their society, s uicide bombers go through recruitment and training. Organizations praise their bombers and reward them by using several tactics.Bombers are trained spiritually and told about the rewards they can receive in their afterlife, as well as bribed by being told that their family will be guaranteed a place with god. Families of the bomber are satisfied with the idea that they will go to god, and this also serves as motivation to the bombers themselves. Faith is not a subject of bribery and should never be used in such ways. Everyone has the right to create his or her own beliefs, and by being intensely trained for hours, bomber trainees become brainwashed.This means that trainees no longer have the ability to make their own decisions on whether they need to perform the act of suicide. They see it as an obligation rather than an option. Aside from this, a television show has been created and is growing in its amount of viewers. Children start learning of the option of suicide at very young ages. In â€Å"The Culture of Martyrdom†, David Brooks states, â€Å" Last year the BBC shot a segment about so-called Paradise Camps- summer camps in which children as young as eight are trained in military drills and taught about suicide bombers† (353).Seeing suicide bombing on television, children get the idea that these bombers are comparable to superheroes, and that if they become bombers they too will be on television and popular in their community. Not only do bombers get praised by sacrificing their lives, but their families and friends also pressure them. The strangest aspect of suicide bombing is the fact that after the massacres, the bomber’s family is showcased in a televised interview. While the usual American family would react with sadness and hatred, Israeli and Western families react in a happy and joyful way.Many interviews state that parents agreed if the opportunity was given to them again, they would send another child off to afterlife witho ut hesitation (Brooks 353). Families urge their children to give their lives and do not view it as a disastrous event. Most children live to please their parents, and because of this, they do not make their own choices on becoming a bomber. Similar to how American families pressure their children by telling them their destiny is to attend college, these families tell their children their destiny is to be a suicide bomber and sacrifice their lives for others.The difference between these two situations is that education is life changing, and bombing is life ending. Parents should not urge their children to end their lives for any reason. If a person is mentally stable and healthy, they should live their life as long as they are able, without any pressure to act in suicidal ways. A martyr is a person who suffers a death because of standing up for what he or she believes in. Those who die and become known as martyrs are usually citizens who were placed in horrible situations.For example , the recent shooting in Newtown, Connecticut at the elementary school claims that teacher Victoria Soto is a martyr. This is because when a gunman attacked her classroom, she protected her students and gave her own life in order to save their lives. In no way did Soto choose to be placed in this situation, but when she was she gave her life to save others. Suicide bombers have no need to give their life by bombing enemies when the so -called â€Å"enemies† are not harming them. Bombers are told to walk into small food shops or buildings and wait for their bomb to go off.However, they are sacrificing their lives due to a situation that they have created for themselves. If there is no harm coming their way, there should be no reason to give their lives unless it is during a time of battle. Brooks states that in Israel areas, â€Å" Martyrdom [is] not just a means, but an end†(Brooks 352). Many suicide bombers give their lives, and may only successfully kill two â€Å"e nemies. † Sometimes they kill people who are not enemies; people who are normal citizens aiming to stay out of trouble are often harmed. That is not an act of martyrdom, but an act of murder.Suicide bombing has become such a phenomenon, and the people have become so addicted to rush of vengeance and murder that they are overlooking the true definition of a martyr ( Brooks, 353). Suicide bombers give their lives as an act of loyalty, and a way to show bravery and integrity. However, families and communities should not praise this act or urge others to sacrifice their lives. The loss of a life should not be seen as a celebration. A martyr is not something someone chooses to be; it is something that someone has no choice but to be.Children and young adults should not be raised or brainwashed into becoming suicide bombers. These bombers are healthy, stable people, giving their life to please corrupted people that surround them. It is extremely wrong for families to encourage membe rs to act in a suicidal way, and the community should put an end to the madness of suicide bombing. Works Cited Brooks,David. â€Å"The Culture of Martyrdom. † The Prentice Hall Reader: Tenth Edition. Boston:Pearson, 2012:350-354. Print Miller,George. The Prentice Hall Reader :Tenth Edition. Boston: Pearson,2012. Print

“a Farewell to Arms” by Hemingway

A Farewell to Arms A symbol is an idea that represents another idea that has meaning behind it. In â€Å"A farewell to arms† by Hemingway, there are several symbols that help us understand the story better. Rain, river, and the officer’s stars are some that Hemingway uses to represent another idea. Rain is a recurrent symbol in the book that represents the idea of death and lost. At the beginning of the book Lt. Henry says â€Å"At the start of the winter came the permanent rain and with the rain came the cholera. But it was checked and in the end only seven thousand died of it in the army† (Hemingway 4). Lt. Henry is associating the rain with the seven thousands of soldiers that died. When Henry and Catherine are in the hospital she says that â€Å"she is afraid of the rain because she sees herself dead in it† (Hemingway 126). She says this because she is afraid that his love for Henry will not last and eventually their love will die. While rain represents death and lost in the other hand the river represents the opposite. River is another important symbol in â€Å"A farewell to arms†. The river represents hope, a new beginning. When Lt. Henry is capture by the battle police for treachery he thinks to himself; â€Å"So far they had shot every one they had questioned [†¦ ] I ducked down, pushed between two men, and ran for the river† (Hemingway 225). Lt. Henry jumps into the river because he wants to forget everything about the war. He leaves everything behind except Catherine to start a new life. Officers often wear stars to represent their status in the army and show how important they are. They represent competence and duty. In chapter 15 when Lt. Henry is the hospital because of his injured leg a doctor tells him they can not operate till 3 months. Lt. Henry calls for another doctor, Dr. Valentini which agrees to operate on him. Lt Henry says â€Å"There was a star in a box on his sleeve because was a major† (Hemingway 100). Henry is knows his in good hands because of the star the doctor is wearing while the other doctors did not have stars on their sleeve. Another example is chapter 32 when Henry talks about removing his stars and uniform; â€Å" I would like to have had the uniform off although I did not care much about the outward forms. I had taken off the stars [†¦] I was through. (Hemingway 232). Lt. Henry does this because he does not want to have anything related to war, since the stars and uniform represent his duty in war he takes it off to forget about the war. In â€Å"A Farewell to Arms† the symbols such as rain, river, and the officer’s stars help us understand the story better. Rain symbolizes death and lost while river symbolizes a new beginning, new life, and finally the stars the officers wear on their sleeve represent the competence and duty.

A Competitive Analysis of Trading in Reliance Money

A Competitive Analysis of Trading in Reliance Money Free Online Research Papers ACKNOWLEDGEMENT Preservation, inspiration and motivation have always played a key role in the success of any venture. In the present world of competition and success, training is like a bridge between theoretical and practical working; willingly I prepared this particular Project. First of all I would like to thank the supreme power, the almighty god, who is the one who has always guided me to work on the right path of my life. I would like to thank Mr. Sandeep Saini (Centre Manager) for granting me permission to undertake the training in their esteemed organization. I also thanks to Mr. Arpan Sethi (finance Head), Mr. Vikas of Reliance Money for their time-to-time guidance and support in completing the project. I also thank the other staff of Reliance Money, Ambala who devoted their valuable time by helping me to complete my project. I express my sincere thanks to Dr. Raj Kumar Goyal (Director) and Mr. Adrash aggarwal (Head of department), Ms. Neetu Menhdiratta (Faculty Guide) of M.B.A. department, for the valuable suggestion and making this project a real successful. Last but not least, my sincere thanks to My Parents and Friends who directly or indirectly helped me to bring this project into the final shape. VIPIN GOYAL DATE:- PREFACE â€Å"A good broker system must be able to cope with an extremely complex and dynamic environment.† The microstructure of the stock market in which brokers work is highly dynamic and volatile. Many stocks are available to be bought and sold, each exhibiting its own patterns and characteristics that are highly unpredictable. With so many options and considerations that need to be taken into account, it is an extremely difficult task for a broker to investigate aspects of the stock market and consistently provide effective advice to their clients. Thus, brokers perform their day-to-day tasks with the aid of a broker system. Such a system should provide tools for interacting with exchanges and performing analysis. As a consequence, these broker systems are quite large and complicated by themselves. This research aims to analysis Stock broker on the basis of their services, products, growth, and their competitiveness. Because Stockbrokers are one of the main participants in stock exchanges worldwide, they often act as an agent for their clients, making trades on their behalf. They also act as advisors, providing suggestions to their clients on what stocks to buy and sell. EXECUTIVE SUMMARY There is growing competition between brokerage firms in post reform India. For investor it is always difficult to decide which brokerage firm to choose. Research was carried out to find which brokerage house people prefer and to figure out what people prefer while investing in stock market. This study suggests that people are reluctant while investing in stock and commodity market due to lack of knowledge. Main purpose of investment is returns and liquidity, commodity market is less preferred by investors due to lack of awareness. The major findings of this study are that people are interested to invest in stock market but they lack knowledge. Through this report we were also able to understand, what are our Company’s (Reliance Money) positive and strong points, on the basis of which we come to know what can be the basis of pitching to a potential client. CONTENTS Declaration Acknowledgement Preface Certificate by Company Executive Summary CHAPTER 1 INTRODUCTION TO TOPIC 1 CHAPTER 2 LITERATURE REVIEW 2 CHAPTER 3 RESEARCH METHODOLOGY 3-6 Objective of the study Type of the research Sample design Sample area Sample unit Size of sample Sources of data collection Survey method Limitations of the study CHAPTER 4 INTRODUCTION TO INDUSTRY 7-16 Major Players in the Region ? Karvy ? ICICI Direct ? Indiainfoline ? HDFC Security ? Indiabulls Comparison with Competitors Market Share CHAPTER 5 INTRODUCTION TO COMPANY 17-30 Management Team of the company BOD of the company Vision Mission Highlights of company Organization Structure Products CHAPTER 6 DATA ANALYSIS FINDINGS 31-47 Data analysis Findings CHAPTER 7 SUGGESTIONS 48 CHAPTER 8 CONLUSION 49 Bibliography 50 Appendix 52-54 INTRODUCTION TO TOPIC I In most industrialized countries, a substantial part of financial wealth is not managed directly by savers, but through a financial intermediary, which implies the existence of an agency contract between the investor (the principal) and a broker or portfolio manager (the agent). Therefore, delegated brokerage management is arguably one of the most important agency relationships intervening in the economy, with a possible impact on financial market and economic developments at a macro level. In most of the metros, people like to put their money in stock options instead of dumping it in the bank-lockers. Now, this trend pick pace in small but fast developing cities like Chandigarh, Gurgaon, Jaipur, Ambala etc. My research is based on the residents of Ambala and its nearby areas. As the per-capita-income of the city is on the higher side, so it is quite obvious that they want to invest their money in profitable ventures. On the other hand, a number of brokerage houses make sure the hassle free investment in stocks. Asset management firms allow investors to estimate both the expected risks and returns, as measured statistically. There are mainly two types of Portfolio management strategies. 1. Passive Portfolio Strategy 2. Active Portfolio Strategy 1. Passive Portfolio Strategy: A strategy that involves minimal expectation input, and instead relies on diversification to match the performance of some market index. A passive strategy assumes that the marketplace will reflect all available information in the price paid for securities 2. Active Portfolio Strategy: A strategy that uses available information and forecasting techniques to seek a better performance than a portfolio that is simply diversified broadly. LITERATURE REVIEW 1. Dr. Jayanta Kumar Seal explore equity trading in India was basically a floor-based activity in the BSE. Traditionally, stock trading was done through stock brokers, personally or through telephones. As the no. of people trading in stock market increased enormously in last few years, a no. of stock brokers comes in the field, thus increasing further competition. Due to this, there come new innovations in trading. In this scenario, the existing players are left with two options-either to change their product offerings or to perish. 2. Ravinder Kumar Nidhi Walia found Indian investors are more conservative; they do not adopt any change easily. Till now just few investors can be recognized who are using technology for online stock trading. Traditional traders still prefer to choose broker as a stock trading mechanism because they are more loyal to their broker. Online trading empowers educated investors to make their own decisions with close watch on market sensitivity by browsing through various sites. 3. Ms. Nidhi Walia explores that with IT fueling economy, internet is adopted as effective tool in catalyzing the business activities. Latest developments in information technology have altogether changed business done traditionally. As financial system is becoming more complex it has become need of hour, where investor should comprehend the data and understand recent intricacies of online trading. In Indian context, e-trading is relatively new concept, which has yet to gain some significant meaning. In the past, investor had no option to get market information except to contact local broker. But internet trading in stock trading is becoming medium of exchange whereby investor can order stock exchange on simple mouse click sitting at his place. Keeping in view current market requirement an attempt has been made in this research paper to analyze current status of online trading in Indian scenario. 4. Mr. Ajay Kumar through this research finds which brokerage house people prefer and to figure out what people prefer while investing in stock market. This study suggests that people are reluctant while investing in stock and commodity market due to lack of knowledge. Main purpose of investment is returns and liquidity, commodity market is less preferred by investors due to lack of awareness. The major findings of this study are that people are interested to invest in stock market but they lack knowledge. RESEARCH METHODOLOGY Objective of Study Each research study has its own specific purpose. It is like to discover to Question through the application of scientific procedure. But the main aim of our research to find out the truth that is hidden and which has not been discovered as yet. Our research study has following objectives:- Primary Objective: To know about the competitive position of the Reliance Money in competitive market. Secondary Objective: 1. To know the market share of different players in Share Market. 2. To study the services offered by different players to the customer. 3. TO access how Reliance Money is better than others competitors. 4. To check satisfaction level of customers of different players. TYPES OF RESEARCH The research is based on Descriptive and Qualitative research. Descriptive Research: Descriptive research includes surveys and fact finding enquires of different kinds. The major purpose of descriptive research is description of the state of affairs as it exists at present. Researcher has no control over the variables of this type of research. Qualitative Research: The research needs comparison between different stock brokers. So this is based on all qualitative data. In short, Qualitative research is especially important in the behavioral sciences where the aim is to discover the underline motives of human behavior. Through such research we can analyses various factors which motivate to people to behave in a particular manner or which make people like or dislike a particular thing. SAMPLE DESIGN â€Å"A sample design is a definite plan for obtaining a sample from a given population. It refers to the technique or the procedure the researcher would adopt in selecting item for the sample† Generally Sample designs are two types 1. PROBABILITY SAMPLE DESIGN 2. NON PROBABILITY SAMPLE DESIGN In the research Non-probability research design is used. SAMPLING AREA Sampling area may be a geographical one, such as state, district, village etc. The researcher will have to decide one or more of such area that he has to select for his study. In this research study Ambala as a sampling area. SAMPLING UNIT Sampling unit may be defined as an individual, pair or group of persons included as respondent. In this research study General Investors are the sampling units. SIZE OF SAMPLE â€Å"This refers to the number of items to be selected from the universe to constitute a sample† In the present research sample size is 100. But the research also study the 5 stock broker companies related to security commodity market like India-infoline, ICICI direct, HDFC-securities, Karvy consultant ltd. and indiabulls for the appropriate collection of the information. SOURES OF DATA COLLECTION While deciding about the method of data collection to be used for the study the researcher should keep to types of data. 1. Primary Data. 2. Secondary Data. Research uses primary data, as well as secondary data. Primary means collected as fresh, and the first time data and secondary means which are already available like annual report, magazines, internet, previously researches etc. SURVEY METHOD Survey refers to the method of securing information concerning phenomena under study from all or selected number of respondents of the concerned area. In a survey the investigator examines those phenomena which exist in the universe independent of his action. Research uses the Questionnaire Method. LIMITATIONS OF STUDY ? As only Ambala dealt in survey so it does not represent the view of the total Indian market. ? Size of the research may not be substantial. ? There was lack of time on the part of respondents. ? The survey was carried through questionnaire and the questions were based on perception. ? There may be biasness in information by market participant. ? Complete data was not available due to company privacy and secrecy. ? Customer dissatisfied with the services. ? People fear that as Reliance Money is a Private company so their money is not secured. ? Insurance means LIC for people. ? Misguidance by agents. ? Lacks of motivation as false commitments were made to customer by the company. INTRODUCTION TO INDUSTRY The emergence of stock market can be traced back to 1830. In Bombay, business passed in the shares of banks like the commercial bank, the chartered mercantile bank, the chartered bank, the oriental bank and the old bank of Bombay and shares of cotton presses. In Calcutta, Englishman reported the quotations of 4%, 5%, and 6% loans of East India Company as well as the shares of the bank of Bengal in 1836. This list was a further broadened in 1839 when the Calcutta newspaper printed the quotations of banks like union bank and Agra bank. It also quoted the prices of business ventures like the Bengal bonded warehouse, the Docking Company and the storm tug company. Between 1840 and 1850, only half a dozen brokers existed for the limited business. But during the share mania of 1860-65, the number of brokers increased considerably. By 1860, the number of brokers was about 60 and during the exciting period of the American Civil war, their number increased to about 200 to 250. The end of American Civil war brought disillusionment and many failures and the brokers decreased in number and prosperity. It was in those troublesome times between 1868 and 1875 that brokers organized an informal association and finally as recited in the Indenture constituting the â€Å"Articles of Association of the Exchange†. On or about 9th day of July, 1875, a few native brokers doing brokerage business in shares and stocks resolved upon forming in Bombay an association for protecting the character, status and interest of native share and stock brokers and providing a hall or building for the use of the members of such association. As a meeting held in the broker’ Hall on the 5th day of February, 1887, it was resolved to execute a formal deal of association and to constitute the first managing committee and to appoint the first trustees. Accordingly, the Articles of Association of the Exchange and the Stock Exchange was formally established in Bombay on 3rd day of December, 1887. The Association is now known as â€Å"The Stock Exchange†. The entrance fee for new member was Re.1 and there were 318 members on the list, when the exchange was constituted. The numbers of members increased to 333 in 1896, 362 in 1916and 478 in 1920 and the entrance fee was raised to Rs.5 in 1877, Rs.1000 in 1896, Rs.2500 in 1916 and Rs. 48,000 in 1920. At present there are 23 recognized stock exchanges with about 6000 stock brokers. Organization structure of stock exchange varies. 14 stock exchanges are organized as public limited companies, 6 as companies limited by guarantee and 3 are non-profit voluntary organization. Of the total of 23, only 9 stock exchanges have been permanent recognition. Others have to seek recognition on annual basis. These exchange do not work of its own, rather, these are run by some persons and with the help of some persons and institution. All these are down as functionaries on stock exchange. These are 1. Stockbrokers 2. sub-broker 3. market makers 4. Portfolio consultants etc. 1.) Stockbrokers Stock brokers are the members of stock exchanges. These are the persons who buy, sell or deal in securities. A certificate of registration from SEBI is mandatory to act as a broker. SEBI can impose certain conditions while granting the certificate of registrations. It is obligatory for the person to abide by the rules, regulations and the buy-law. Stock brokers are commission broker, floor broker, arbitrageur etc. Detail of registered brokers Total no. of registered brokers as on 31.03.2008 Total no. of sub-brokers as on 31.03.2008 9000 24,000 2.) Sub-broker A sub-broker acts as agent of stock broker. He is not a member of a stock exchange. He assists the investors in buying, selling or dealing in securities through stockbroker. The broker and sub-broker should enter into an agreement in which obligations of both should be specified. Sub-broker must be registered SEBI for a dealing in securities. For getting registered with SEBI, he must fulfill certain rules and regulation. 3.) Market Makers Market maker is a designated specialist in the specified securities. They make both bid and offer at the same time. A market maker has to abide by bye-laws, rules regulations of the concerned stock exchange. He is exempt from the margin requirements. As per the listing requirements, a company where the paid-up capital is Rs. 3 crore but not more than Rs. 5 crore and having a commercial operation for less than 2 years should appoint a market maker at the time of issue of securities. 4.) Portfolio consultants A combination of securities such as stocks, bonds and money market instruments is collectively called as portfolio. Whereas the portfolio consultants are the persons, firms or companies who advise, direct or undertake the management or administration of securities or funds on behalf of their clients. MAJOR PLAYERS IN THE REGION 1. Karvy 2. ICICI direct 3. Indiainfoline 4. HDFC security 5. Indiabulls KARVY KARVY is a premier integrated financial services provider, and ranked among the top five in the country in all its business segments, services over 16 million individual investors in various capacities, and provides investor services to over 300 corporate, comprising the who is who of Corporate India. Karvy has a professional management team and ranks among the best in technology, operations and research of various industrial segments. History of Karvy The birth of Karvy was on a modest scale in 1981. It began with the vision and enterprise of a small group of practicing Chartered Accountants who founded the flagship company, Karvy Consultants Limited. They started with consulting and financial accounting automation and carved inroads into the field of registry and share accounting by 1985. Since then, Karvy utilized its experience and superlative expertise to go from strength to strength, to better their services, to innovate, diversify and in the process, evolved as one of India’s premier integrated financial service enterprise. PRODUCT AND SERVICES OF KARVY GROUP 1. Karvy comtrade. 2. Karvy consultant ltd. 3. Karvy merchant banking. 4. Karvy global services ltd. ICICI DIRECT ICICI Web Trade Limited (IWTL) maintains www.icicidirect.com (herein after referred to as the Website) whereas IWTL is an affiliate of ICICI Bank Limited and the Website is owned by ICICI Bank Limited. IWTL has launched and established an online trading service on the Website. PRODUCTS AND SERVICES OF ICICI DIRECT 1. Investing in Mutual funds 2. Personal Finance 3. Customer Service Features 4. IPO’s 5. Margin Trading 6. Margin PLUS Trading 7. Call Trade 8. Trading on NSE/BSE 9. Trade in derivatives INDIAINFOLINE SECURITY PRIVATE LTD India Infoline.com Securities Pvt. Ltd. is a wholly owned subsidiary of India Infoline.com Ltd and is the stock broking arm of India Infoline.com. The subsidiary was formed to comply with regulatory guidelines. www.5paisa.com is a focused website for online stock market trading. 5paisa.com is a trade name owned by the India Infoline.com group. IILSPL has applied for trading membership of the BSE under Securities and Exchange Board of India (Stock Brokers and Sub-Brokers) Rules 1992. IILSPL is in the business of providing broking services online via the Internet (E-broking Services) and has been permitted by the NSE by way of registration permission no: NSEIL/CMO/INET/1103/2000 dated 03/July/2000, and will be applying for permission to the BSE, to provide E-broking Services to its clients. IILSPL is a TRADING MEMBER of the National Stock Exchange of India. PRODUCT OFFERED BY IILSPL 1. Stock market:- IILSPL deals in stock market by trading in equity and derivatives. 2. Personal finance:- It Deals In Mutual Fund And Insurance. 3. Online Trading :- It provides services in stock and commodity trading (through Internet). HDFC SECURITY HDFC security is the subsidiary of HDFC (Housing Development Financial Corporation). www.hdfcsec.com would have an exclusive discretion to decide the customers who would be entitled to its online investing services. www.hdfcsec.com also reserves the right to decide on the criteria based on which customers would be chosen to participate in these services .The present web site (www.hdfcsec.com) contains features of services that they offer/propose to offer in due course. The launch of new services is subject to the clearance of the regulators. i.e. SEBI, NSE and BSE. PRODUCT OFFERED BY HDFC SECURITY 1. Online trading for Resident Non Resident Indians. 2. Cash-n-Carry on both NSE and BSE. 3. Day trading on both NSE and BSE. 4. Trade on Futures Options on the NSE. 5. Online IPOs. 6. Telephone-based Broking (Equity Derivatives). INDIABULLS SECURITIES LIMITED Indiabulls Securities Limited was incorporated as GPF Securities Private Limited on June 9, 1995. The name of the company was changed to Orbis Securities Private Limited on December 15, 1995 to change the profile of the company and subsequently due to the conversion of the company into a public limited company; the name was further changed to Orbis Securities Limited on January 5, 2004. The name of the company was again changed to Indiabulls Securities Limited on February 16, 2004 so as to capitalize on the brand image of the term â€Å"Indiabulls† in the company name. ISL is a corporate member of capital market derivative segment of The National Stock Exchange of India Ltd. At present, ISL accounts for approximately 3% of the total daily turnover of the Exchange with 32,359 client relationships and 70 branches spread across the country as of April 30, 2004. INDIABULLS CREDIT SERVICES LIMITED:- Indiabulls Credit Services has been valued at Rs. 263 crore with the Rs. 87.6-crore infusion. Indiabulls Credit Services Ltd, the recently formed subsidiary of broking firm, Indiabulls Financial Services Ltd. Faralon Capital, a San Francisco-based private equity fund, and its affiliates have acquired 33.3 per cent stake for Rs 87.6 crore. INDIABULLS REAL ESTATE:- Indiabulls through its group companies has entered Indian Real Estate business in 2005. It is currently evaluating several large-scale projects worth several hundred million dollars. Indiabulls became the first company to bring FDI in Indian Real Estate through a JV with Farallon Capital Management, a respected US based investment firm. PRODUCT OFFERED BY INDIA BULLS 1. Equity Debt Stock Broking 2. Insurance 3. Commodity trading 4. Depository Services 5. Derivatives Broking Services 6. Equity Research Services 7. Mutual Fund Distribution 8. IPO Distribution COMPARISON WITH COMPETITORS reliance money icici direct hdfc india bulls indiainfoline karvy DELIVERY .01% .40-.85% .75-1.0% .35% 0.3-0.5% 1% INTRADAY .01% .02-.04% .05% .035% 0.03-0.05% 0.1% AMC 200 750 600 350-750 500 350 Exposure 5 4 4-6 4-10 6 6 Software free Only for esteemed n.a. 750/p.m. 1000 1800/p.a. Online trading yes Yes yes yes yes yes Min. balance nil 5000(q) 5000 n.a. 5000 5000 MARKET SHARE Indiabulls is the market leader; about 37% of the investors are using the services of Indiabulls, followed by ICICI Direct with 32% customer’s base. According to various studies ICICI Direct is the major competitive of Indiabulls. Reliance Money is gaining its share which is currently at 3.9% market share. INTRODUCTION TO THE COMPANY The Reliance – Anil Dhirubhai Ambani Group is among India’s top three private sector business houses on all major financial parameters, with a market capitalisation of Rs 100,000 crore (US$ 22 billion), net assets in excess of Rs 31,500 crore (US$ 7 billion), and net worth to the tune of Rs 27,500 crore (US$ 6 billion). Reliance Money Limited has been promoted by Reliance Capital Limited a part of Anil Dhirubhai Ambani Group with the Net-worth – Rs. 4500 cr., amongst the top 3 banking financial services companies in the private sector. Management Team Chairman : Mr. Anil Dhirubhai Ambani CEO : Mr. Sudip Bandhupadhyay Deputy CEO : Mr. Kapil Bali National Head : Mr. Anshu Azare Regional Head : Mr. Ritu Raj chauhan Cluster Head : Navdeep Kaur Center Managers : Sandeep saini BOARD OF DIRECTORS Anil Ambani, Chairman Amitabh Jhunjhunwala, Vice-Chairman Rajendra Chitale, Independent Director Shri C. P. Jain Shri. P N Ghatalia Reliance Capital Ltd Reliance Capital is one of India’s leading and fastest growing private sector financial services companies, and ranks among the top 3 private sector financial services and banking companies, in terms of net worth. Reliance Capital has interests in asset management and mutual funds, life and general insurance, private equity and proprietary investments, stock broking and other activities in financial services. Reliance Capital entered into lucrative online trading business with Reliance money. There are mixed reports about this online trading platform. It shook up online trading business with cheap brokerage charge offer. Business Overview RCL is registered as a depository participant with National Securities Depository Ltd (NSDL) and Central Depository Services Ltd (CDSL) under the Securities and Exchange Board of India (Depositories and Participants) Regulations, 1996. RCL has sponsored the Reliance Mutual Fund within the framework of the Securities and Exchange Board of India (Mutual Fund) Regulations, 1996.RCL primarily focuses on funding projects in the infrastructure sector and supports the growth of its subsidiary companies, Reliance Capital Asset Management Limited, Reliance Capital Trustee Co. Limited, Reliance General Insurance Company Limited and Reliance Life Insurance Company Limited. As of March 31, 2005, the company’s investment in infrastructure projects stood at Rs. 1071 Crores. The investment portfolio of RCL is structured in a way that realizes the highest post-tax return on its investments. Reliance Capital Ltd. is one of India’s leading and amongst the fastest growing private sector financial services companies, and ranks among the leading private sector financial services and banking companies, in terms of net worth. Reliance Capital Ltd. has interests in asset management and mutual funds, life and general insurance, private equity and proprietary investments, stock broking and other financial services. Reliance Money limited Reliance Money, a Reliance Capital company, is part of the Reliance Anil Dhirubhai Ambani Group Reliance Money commenced commercial operations in April 2007. It is a comprehensive financial services and solution provider providing customers with access to Equity, Equity and Commodity Derivatives, Portfolio Management Services, Mutual Funds, IPOs, Life and General Insurance and Gold Coins. Customers can also avail Loans, Credit Card, Money Transfer and Money Changing services. The largest broking house in India with over 2.5 million customers and a wide network of over 10,000 outlets and 20,000 touch points in 5,000+ locations. Reliance Money endeavors to change the way investors transact in financial markets and avails financial services. The average daily volume on the stock exchanges is Rs. 2,000 crores, representing approximately 3% of the total stock exchange volume. Reliance Capital is one of Indias leading and fastest growing private sector financial services companies, and ranks among the top 3 private sector financial services and banking groups, in terms of net worth. â€Å"Success is a journey, not a destination.† If we look for examples to prove this quote then we can find many but there is none like that of Reliance Money. The company which is today known as the largest financial service provider of India. Success sutras of Reliance Money The success story of the company is driven by 9 success sutras adopted by it namely Trust, Integrity, Dedication, Commitment, Enterprise, Hard work, Home work, Team work play, Learning and Innovation, Empathy and Humility and last but not the least it’s the Network . Vision of Reliance Money To achieve sustain market leadership, Reliance Money shall aim for complete customer satisfaction, by combining its human and technological resources, to provide world class quality services. In the process Reliance Money shall strive to meet and exceed customers satisfaction and set industry standards. Mission statement â€Å"Our mission is to be a leading and preferred service provider to our customers, and we aim to achieve this leadership position by building an innovative, enterprising , and technology driven organization which will set the highest standards of service and business ethics.† Highlights of Reliance Money The highlights of Reliance moneys offerings are: 1. Cost-effective The fee charged by the affiliates of Reliance Money, through whom the transactions can be placed, is among the lowest charged in the present scenario. Pay a flat fee of just Rs. 500/- valid for 2 months or specified transactional value. The facility of trading is subject to expiry of the validity period or value limit, whichever comes first. Illustrations depicting fee structure and validity limits Access fee- Rs. 500 Validity- Time validity of 2 months or Turnover validity of Rs. 1 cr., whichever is earlier Turnover limit- Non-delivery turnover of Rs. 90 lac, Delivery turnover of Rs. 10 lac Access fee- Rs. 1350 Validity- Time validity of 6 months or Turnover validity of Rs. 3 cr., whichever is earlier Turnover limit- Non-delivery turnover of Rs. 2.7 cr., Delivery turnover of Rs. 30 lakh Access fee- Rs. 2500 Validity- Time validity of 12 months or Turnover validity of Rs. 6 cr., whichever is earlier Turnover limit- Non-delivery turnover of Rs. 5.4 cr., Delivery turnover of Rs. 60 lakh Unutilized delivery limit may be added to Non-delivery limit 2. Convenience You have the flexibility to access Reliance Money services in multiple ways: through the Internet, Transaction Kiosks, Call Transact (phone) or seek assistance through our Business Partners 3. Security Reliance Money provides secure access through an electronic token that flashes a unique security number every 32 seconds (and ensures that the number used for earlier transaction is discarded). This number works as a third level password that keeps your account extra safe 4. Single window for multiple products Reliance Money, through its affiliates/partners, facilitates transactions in Equity, Equity Commodity Derivatives, Offshore Investments, Mutual Funds, IPOs, Life Insurance and General Insurance products. All overseas investments are subject to rules, regulations and guidelines of the Reserve Bank of India as laid down from time to time 5. 3 in 1 integrated access Reliance Money offers integrated access to your banking, trading and demat account. You can transact without the hassle of writing cheques Demat account with Reliance Capital Hassles free demat account with Reliance Capital. The Annual Maintenance Charge for the Demat Account is just Rs. 50/- per annum 6. Other Services Through the portal www.reliancemoney.com, Reliance Money provides: a. Reliable research, including views of external experts with an enviable track record b. Live news from Reuters and Dow Jones c. CEOs/experts views on the economy and financial markets d. The Personal finance section provides tools that help you plan your investments, retirement, tax, etc e. Analyze your risk profile through the Risk Analyzer f. Get a suitable investment portfolio using the Asset Allocator KEY BENEFITS OF RELIANCE MONEY Equity is a share in the ownership of a company. It represents a claim on the company’s assets and earnings. As you acquire more stock, your ownership stake in the company increases. The terms share, equity and stock mean the same thing and can be used interchangeably. Holding a company’s stock means that you are one of the many owners (shareholders) of a company, and, as such, you have a claim (to the extent of your holding) to everything the company owns. Yes, this means that technically, you own a portion of every piece of furniture; every trademark; every contract, etc. of the company. As an owner, you are entitled to your share of the company’s earnings as well as any voting rights attached to the stock. Another extremely important feature of equity is its limited liability, which means that, as a part-owner of the company, you are not personally liable if the company is not able to pay its debts. In case of other entities such as partnerships, if the partnership goes bankrupt, the partners are personally liable towards the creditors/lenders and they may have to sell off their personal assets like their house, car, furniture, etc., to make good the loss. In case of holding equity shares, the maximum value you can lose is the value of your investment. Even if a company of which you are a shareholder goes bankrupt, you can never lose your personal assets. Reliance Money gives you the access to Over 5000 Schemes of 28 Assets Management Companies (AMCs) with just one account. Some of them included are. Portfolio Tracker Manage your mutual fund portfolio from the Reliance Money account. Benefit from live valuation and alerts and also track NAVs of any scheme online. Choice of investment strategies From just two scheme types (equity scheme and debt scheme) offered when the mutual fund industry was conceived more than four decades ago, today, mutual funds offer a plethora of scheme types with different investment strategies. Life Insurance Reliance Money Account gives you the advantage of buying policies from 12 different Life Insurance companies, helping you get unbiased opinion. General Insurance Reliance Money Account also extends the product offerings from 10 General Insurance Companies with exhaustive range of insurance products that covers most risks including Motor, Health, Property, Marine, Casualty and Liability. Over the Counter Products Your Reliance Money Account makes it so simple for you to buy insurance products that it’s as easy as buying something over the counter. RelianceMoney.com is offering most dynamic web based trading environment to its customers. The new trading platform has many new features which basically fill up the gap between old online trading companies in India and their customers. The Reliance Money trading websites comes with special security features Security Token, which makes you online trading experience more secure without complexity. Stock Trading is available in BSE and NSE. Offline trading is also available through Reliance Money partners in your city and through phone by dialing 022-39886000. TYPE OF ACCOUNT Reliance money is offering 3 types of accounts to its customers. Account for beginners, for meddlers and for experts. How to open account with Reliance Money? Account opening with Reliance Money is easy. Simply fill a form online at below address and somebody from Reliance Money will contact you soon. Advantages of Reliance Money 1. Extra security features with Security which is the most secures and tested technology in computer world. 2. Simple, easy and fast online stock trading. 3. Almost all investment options are available under one account including Equity Trading, Derivatives, Forex, Commodity, IPO, Mutual Funds and Insurance. 4. Branches are now available in all major cities and the number is growing. Branches are open from 9am to 9pm. Online trading is presently at its nascent stage and is not the most preferred option for financial transactions owing to security concerns and lack of accessibility points. Reliance Money through this hi-speed, technologically secure kiosks will therefore be able to reach out to all its existing and potential customers at even the remotest locations in the country without compromising on the security of its customer’s funds. Why should you choose Reliance Money? 1. Because it is from Reliance. Reliance capital has big plans regarding this business. It may announce attractive offers to gain market share. Reliance will never enter into a business with small plans. 2. Its brokerage charges are lowest in the country among major providers. With Rs 2500 prepaid amount, you can trade for Rs 5 crore. 3. Site is simple in design, fast to access and easy to find required information. 4. Its daily reports on market trends and technical breakouts are very useful. 5. Website content is divided according to the requirements of experts and beginners. 6. You can trade in Forex, Derivatives, Mutual funds, IPO and buy Insurance. Why should you stay away from reliance Money? 1. The trading platform is still in development stage. There are many bugs needs to be rectified. 2. Its â€Å"Insta trade† service is not up to the standard. Reliance Money software is a java based simple software. It should provide advanced software to meet the needs of advanced traders. 3. Its system is sometimes very slow and orders are not placed at the time. 4. Its market watch solution is a way behind its competitors like Money control and ICICIdirect. 5. Its service people are not as efficient as competitors. 6. It is still not providing options to buy Post office savings. 7. It is recommending few stocks even when stock markets are on roll. ORGANIZATIONAL STRUCTURE Reliance ADA Group Structure Products PRODUCTS offered by Reliance Money are: 1. Trading Portal (with almost negligible brokerage ) Equity Broking Commodity Broking Derivatives ( Futures Options ) Offshore Investments (Contract For Differences) D-Mat Account. 2. Financial Products Mutual Funds Life Insurance o ULIP plan o Term Plan o Money Back Plan General Insurance o Vehicle/Motor Insurance o Health Insurance o House insurance IPO’s NFOs 3. Value-Added Services Retirement Planning Financial Planning Tax Saving Children Future Planning 4. Credit Cards 5. Gold coins retailing DATA ANALYSIS The data after collection has proposed analyzed in accordance with the outline laid down for the purpose at the time of developing the research plan. The data collected in the stated manner tabulated according to the corresponding variables. The table thus prepared were analyzed interpreted to draw the meaning, out of the study. 1) Do you know about investment options available? KNOWLEDGE %AGE Yes 80% No 20% TOTAL 100 COMMENT Today scenario is changed so that most area covered by the securities and commodity market. It is 24% of the total population. 2) Most preferable investment scenario. Investment scenario %AGE Shares 24% Mutual Funds 20% Bonds 18% Banks 14% Real Estate 10% Insurance 6% Commodity market 4% Others 4% COMMENT Only 80% people know the exact meaning of investment. Because of remaining 20% take his/her residential property as an investment. According to law purpose this is not an investment because of it is not create any profit for the owner. 3).What is the basic purpose of your investment? INVESTMENT PURPOSE %AGE Liquidity 30% Returns 25% Capital appreciation 20% Tax benefits 10% Risk covering 5% Others 10% COMMENT: 30% people are interested in liquidity, 25% in returns and 10% tax benefits. And remaining 20% are interested in capital appreciations, 15% in risk covering and others. 4). From which option you will get the best returns? INVESTMENT SCENARIO %AGE Shares 26% Mutual Funds 27% Bonds 18% Banks 14% Real Estate 22% Insurance 4% Commodity market 5% Others 4% COMMENT: Most of the people say that Mutual fund gives satisfactory result; following it are bonds, shares and banks. 5).Most important things you take into your mind while making investments? FACTOR %AGE Risk 8% Returns 17% Both 75% TOTAL 100 COMMENT 75% people are considered the both factors risk as well as returns but, only 25% considered the risk or returns factor. 6). Do you have any knowledge of share markets? KNOWLEDGE PERCENTAGE Complete 10% Nil 27% Partial 63% COMMENT On that basis, we conclude that 27% people know nothing about the securities investments and 63% people have partial knowledge about it, so, some promotional activities are required for increasing the awareness about security market. 7) If you invested in Share Market, what has been your experience? options %AGE Satisfactory returns received 20 Burned fingers 6 Unsatisfactory results 8 No Results 66 TOTAL 100 COMMENT: Majority of people are in losses and hence they are getting no results. 8) Are you aware of online Share trading? KNOWLEDGE %AGE Yes 72% No 28% TOTAL 100 COMMENT: 72% of respondents are aware of online share trading while 28% of them don’t know about it. 9) Heard about Reliance money? KNOWLEDGE %AGE Yes 82% No 18% TOTAL 100 COMMENT Majority of people are aware about the Reliance Money, this shows that marketing strategy are good. 10) Do you know about the facilities provided by Reliance money? KNOWLEDGE %AGE Yes 76 No 24 TOTAL 100 COMMENT: In spite of good marketing, only 76% people are aware of services offered by Reliance Money. 11).Do you have any de-mat trading account? ACCOUNTS PERCENTAGE Yes 75 No 25 TOTAL 100 COMMENT Only 75% respondents have de-mat and trading account and remaining 25% says no because they don’t know why shares move up and down. 12).In which company you have d-mat and trading account? COMPANY %AGE ICICI DIRECT 30% INDIAINFOLINE 25% INDIA BULLS 22% Reliance Money 16% KARVY 7% HDFC securities 4% COMMENT In Reliance Money 16% respondents have de-mat trading account because of better services and min. annual maintenance and other charges. 13) What differentiates your Share trading company from others? %AGE Brokerage 23 Operating expanses 25 Services 20 Products 17 Software 15 Total 100 Comment Three main factors are brokerage, operating expenses, services, then is products and software. 14) Which Share trading company provides good exposure? Comments Majority of clients of indiabulls feels that the exposure provided by them is neither high nor low, while some believe it is enough. But in ICICI it is contrary. R-Money gets positive response from majority of clients. 15) Which Share trading company provides its Software to customers? Comment As far as software is concerned, R-Money dominates, followed by indiainfoline. 16) Which Share trading company charges fair Brokerage? Comment Although majority of customers of all the firms feel that brokerage charged is neither high nor low, customers of R-Money are highly satisfied. On the other hand, customers of ICICI are most dissatisfied. And about 40% of customers of indiabulls consider it to be NHNL, and another 40% rate it as good, while 20% feel that it is not quite low. 17) Which Share trading company provides fair operating expenses? Comments As per operating charges, comparison among the firms clearly points out that there is not much difference among the firms. First is R-money, followed by indiabulls. 18) Are you satisfied with your present Share trading company? COMMENT This shows that customers of reliance money are not satisfied while Indiainfoline is stood first in this parameter. FINDINGS ? Majority of clients of indiabulls feels that the exposure provided by them is neither high nor low, while some believe it is enough. But in ICICI it is contrary. R-Money gets positive response from majority of clients. ? Although majority of customers of all the firms feel that brokerage charged is neither high nor low, customers of R-Money are highly satisfied. On the other hand, customers of ICICI are most dissatisfied. And about 40% of customers of indiabulls consider it to be NHNL, and another 40% rate it as good, while 20% feel that it is not quite low. ? As far as software is concerned, R-Money dominates, followed by indiabulls. ? As per charges, comparison among the firms clearly points out that there is not much difference among the firms. First is R-money, followed by indiabulls. ? On the basis of call and trade facility, there is again not much differences. Comparison among ICICI and indiabulls shows that icici has less no. of customers who rated it low as compared to indiabulls and also higher no. of customers rate it good, but indiabulls has the edge over the rest when it comes to customers who rate it very high. ? Customer’s feedback regarding the Research Tips parameter shows that the competition is primarily between three firms- Indiabulls, icici and Indiainfoline. ? Reliance Money is gaining its share which is currently at 3.9% market share by providing better offerings, less brokerage and other services, indiabulls is the market leader. ? Approx. 16% respondents have de-mat trading account because min. annual maintenance and other charges. ? R-Money brought many innovations in products which are liked by customers. ? R-Money’s offerings are very competitive. ? Though reliance money is working very hard in order to meet the competition but there is a gap between the expectations and the experiences of the customers which is widening regularly. ? This gap has emerged because of the sales oriented focus of reliance money. ? In order to increase the sales figures, the company has somewhere ignored the service delivery and left the customer on his own. SUGGESTIONS ? Build relationship with the customers to keep them retained. ? Company should start a system of filling up of feedbacks and complaints online so that rectification of errors can be done easily. ? Company should start a kind of soft skill training program for all of its distributors so that the customers feel the same level of satisfaction as they feel while transacting with the company. ? Though the service quality is good but it should become better consistently as good service and better relationships are the key success factors of current market situations. ? The process of documentation is a hassle for customers as it is not at all user friendly. Company should take care of user friendliness of the system. ? In order to fill the gap between actual and expected, company needs to customize its services as it is dealing into financial instruments. ? These financial instruments are risky and it is very essential to make the customer feel that you are taking care of his money. ? This can be done only if all the services are customized and the system is made transparent for the customer as well as for the employees. CONCLUSION The expectations of the customers are regularly increasing because of the increasing competition and emergence of global market. In such conditions it becomes very necessary for a company to fulfill all the expectations of the customers and give them a delightful experience. Reliance Money aims to provide better services by consistently improvement. The study concluded:- Reliance Money Ltd. has better Portfolio Management services than Other Companies Reliance Money Ltd. keeps its process more transparent. Reliance Money Ltd. is giving more returns to its investors. Reliance Money charges are less than other stock brokers. Reliance Money is providing daily updates about the stocks information. Investors are looking for those investment options where they get maximum returns with less costs. Market is becoming complex it means that the individual investor will not have the time to play stock game on his own. People are less aware about the Services provided by Reliance Money. BIBLIOGRAPHY BOOKS: (1) Punithawati Pandiyan, â€Å"Security Analysis Portfolio Management†, Vikas Publishing House, New delhi. (2) Financial Markets, The Icfai University press, Hyderabad, 2007. (3) Donald E. Fisher and Ronald J. Jordan, â€Å"Security Analysis Portfolio Management†, Prentice Hall of India, New Delhi. (4) Zikmund, â€Å"Business Research Methodology† (5) Kothari C.R., â€Å"Research Methodology : Methods and Techniques†, Wishwa Prkashan, New Delhi, 2001. MAGAZINES:- (1) Omkar Goswami, â€Å"New Entrants in Sock Trading†, Business Week, Oct,2003, page 13. (2) Rajesh Gajra, â€Å"Sebi’s Wake Up call†, Business World, June 2008, page20. (3) Srikanth Srinivas, â€Å"Increasing competition in Online Trading†, Business Today, March,2005, page 21. JOURNALS:- (1) Nidhi Walia and Ravinder Kumar, â€Å"Online Stock Trading in India: an empirical investigation†, Indian Journal of marketing, April 2007, page 34-39. (2) Jayanta Kumar Seal, â€Å"Changing Dynamics of Stock Trading†, Portfolio Organizer, Oct. 2007, page 17-25. (3) Aggarwal Sanjiv, â€Å"Stock Trading o Net†, Business Line, Aug. 2000, page 31-37. (4) Mr. Ajay Kumar, â€Å"Comparison of stock Brokers in India†, Indian Journal of Business, June 1999, page 93-96. (5) Nidhi Walia, â€Å"Online Stock Trading in India: on the road of progress†, Applied finance, March 2004, page 21-26. (6) Nay-Fu Chen, Richard Roll and Stephen A. Ross, â€Å"Economic Forces and the Stock Market†, The Journal of Business, Vol. 59, No. 3,383-403, Jul. 1986. INTERNET:- http://en.wikipedia.org/wiki/Stock_Market http://surfindia.com/finance/stock-market.html moneycontrol.com reliancemoney.com sebi.gov.in reliancecapital.com indiainfoine.com icicidierct.com hdfcsecurity.com karvy.com http://nseindia.com http://bseindia.com APPENDIX Questionnaire Name: Age: Sex: Male Female Phone No: 1) Do you know about Investment options available? a) Yes b) No 2) In which of these Financial Instruments do you invest into? a) Shares b) Bonds c) Commodity market d) Insurance e) Mutual Funds f) Banks g) Real Estate i) Others 3) What is the basic purpose of your investment? a) Liquidity b) Returns c) Capital appreciation d) Risk covering e) Tax benefits 4) From which option you will get the best returns? a) Shares b) Bonds c) Commodity market d) Insurance e) Mutual Funds f) Banks g) Real Estate i) Others 5) What are the most important things you take into account, while making any investment? a) Risk b) Returns c) Both 6) Do you have any knowledge of share markets? a) Partial b) Complete c) Nil 7) If you invested in Share Market, what has been your experience? a) Satisfactory returns received b) Burned fingers c) Unsatisfactory results d) No Results 8) Are you aware of online Share trading? a) Yes b) No 9) Heard about Reliance money? a) Yes b) No 10) Do you know about the facilities provided by Reliance money? a) Yes b) No 11) Do you have any D-mat Trading account? a) Yes b) No 12) In which company you have D-mat Trading account? a) Reliance Money d) Karvy b) Indiainfoline e) ICICI direct c) India bulls f) HDFC securities 13) What differentiates your Share trading company from others? a) Brokerage b) Operating Expanses c) Services d) Products e) Software 14) Which Share trading company provides good exposure? 15) Which Share trading company provides its Software to customers? 16) Which Share trading company charges fair Brokerage? 17) Which Share trading company provides fair operating expenses? 18) Are you satisfied with your present Share trading company? a) Satisfied b) Neutral c) Unsatisfied Research Papers on A Competitive Analysis of Trading in Reliance MoneyAnalysis of Ebay Expanding into AsiaThe Project Managment Office SystemIncorporating Risk and Uncertainty Factor in CapitalBionic Assembly System: A New Concept of SelfOpen Architechture a white paperMarketing of Lifeboy Soap A Unilever ProductDefinition of Export QuotasResearch Process Part OneInfluences of Socio-Economic Status of Married MalesPETSTEL analysis of India